Refund policy
1. OVERVIEW
Thank you for shopping with Timalfi.
Timalfi is a brand owned and operated by XECH Technologies Private Limited ("Company", "we", "us" or "our").
We are committed to providing quality products and a reliable shopping experience through our website, www.timalfi.in.
Our products are currently offered across two categories:
- Jewellery: Jewellery, fashion accessories and related products.
- Non-Jewellery: Decorative lamps, lighting products, home accessories and other products introduced under the Timalfi brand.
As these categories have different product characteristics, return, exchange, replacement and warranty conditions may vary.
Please review the following policy before making a purchase.
This policy applies to products purchased directly through www.timalfi.in and is subject to applicable Indian consumer protection laws.
2. SHIPPING POLICY
We currently offer free standard shipping on eligible orders within India.
Delivery availability and estimated timelines will be communicated during checkout or through our Shipping Policy.
If an order arrives damaged, contains an incorrect product or has missing items, customers should contact the relevant support team as described below.
3. JEWELLERY — RETURNS AND EXCHANGES
3.1 General Return Policy
Due to the nature of jewellery products, we do not offer returns or exchanges for change of mind, personal preference or other discretionary reasons, unless expressly stated otherwise on the product page.
This includes requests arising solely from:
- A change of mind after purchase.
- A preference for a different design or style.
- A difference in personal expectations that does not constitute a product defect or misrepresentation.
- An incorrect selection made by the customer, where the product supplied matches the confirmed order.
This restriction does not apply where a return, replacement, refund or other remedy is required under applicable law.
3.2 Damaged, Defective or Incorrect Jewellery
While we take reasonable precautions to package jewellery securely, damage may occasionally occur during transit.
Customers who receive jewellery that is damaged, defective, broken, incorrectly supplied or materially different from its description may request an appropriate resolution.
Depending on the circumstances and applicable law, this may include:
- Replacement with the same product.
- Exchange for an appropriate alternative, where mutually agreed.
- Refund of the amount paid.
- Another remedy required under applicable consumer protection laws.
Claims will be reviewed based on the information and evidence reasonably available.
3.3 Reporting a Jewellery Issue
Customers are encouraged to inspect their jewellery upon delivery and report any visible damage or discrepancy as soon as reasonably possible, preferably within 48 hours of delivery.
To report an issue, email:
Please include your order number, a description of the issue and relevant photographs, where available.
We recommend recording an unboxing video when opening the package. This may help establish whether damage occurred during transit and assist in resolving the issue more efficiently.
An unboxing video is recommended but is not mandatory for submitting a complaint.
The absence of an unboxing video will not automatically invalidate a legitimate claim.
The suggested 48-hour reporting period does not extinguish statutory rights or prevent customers from reporting defects discovered later.
4. NON-JEWELLERY — RETURNS, REPLACEMENTS AND REFUNDS
This section applies to lamps, lighting products and other Non-Jewellery products sold under the Timalfi brand.
4.1 General Return Policy
Unless otherwise stated on the relevant product page, we do not offer discretionary returns or exchanges solely for a change of mind or personal preference.
However, customers may request an appropriate remedy if a product is:
- Received in a damaged or defective condition.
- Incorrectly supplied.
- Missing essential components or accessories.
- Materially different from its advertised description.
- Otherwise eligible for a remedy under applicable law.
4.2 Damaged or Defective Products
If a Non-Jewellery product arrives damaged or defective, customers should contact our support team as soon as reasonably possible.
Email: support@xech.com
Please provide the order number, a description of the issue and relevant photographs or videos, where reasonably available.
Our support team may request additional information or reasonable troubleshooting steps to determine the nature of the issue.
Depending on the circumstances, product availability and applicable law, an appropriate resolution may include repair, replacement, refund or another legally required remedy.
4.3 Warranty-Related Issues
Certain Non-Jewellery products may carry a product-specific warranty.
Where applicable, the warranty period, coverage and exclusions will be communicated through the product listing, packaging or accompanying documentation.
Warranty claims will be handled in accordance with the applicable warranty terms and Indian law.
Customers experiencing issues with lamps or other electrical products should discontinue use if the product appears unsafe, damaged or electrically defective.
For warranty assistance, contact:
Any commercial warranty is additional to statutory consumer rights and does not replace them.
5. CONDITIONS FOR RETURNING PRODUCTS
Where a physical return is required as part of an approved resolution, customers may be requested to:
- Provide the original order number or proof of purchase.
- Return the product with its available accessories and components.
- Package the product securely to prevent further damage during transit.
- Follow the return instructions communicated by our customer support team.
Original packaging should be retained where reasonably possible.
However, the absence of original packaging will not automatically invalidate a claim involving a defective, damaged or incorrectly supplied product.
We may inspect returned products to verify the reported issue, where appropriate.
Any inspection or verification process will be conducted reasonably and in accordance with applicable consumer protection laws.
6. RETURN SHIPPING AND REVERSE PICKUP
Where a return is approved because the product is defective, damaged, incorrectly supplied or otherwise subject to a statutory remedy, we will arrange or facilitate an appropriate return process.
Customers will not be required to bear return shipping charges where doing so would be inconsistent with applicable law or the remedy offered.
Where reverse pickup is unavailable, our support team will provide alternative instructions.
Customers should not send products to our office or warehouse without first contacting the relevant support team and receiving return instructions.
7. REFUNDS
Refunds will be provided where applicable under this policy or required by law.
Once a refund is approved, it will be initiated through the original payment method or another mutually agreed lawful method.
Customers will be informed of the refund status and applicable processing timelines.
The time taken for the refunded amount to reflect in the customer's account may vary depending on the bank, payment gateway or payment method.
Any refund will be processed within the timelines required by applicable law.
8. ORDER CANCELLATIONS
Customers may request cancellation of an order before dispatch by contacting the relevant support team.
Jewellery: timalfi.co@gmail.com
Non-Jewellery: support@xech.com
Cancellation requests will be processed based on the order's fulfilment status and applicable law.
If an eligible prepaid order is cancelled before dispatch, the amount paid will be refunded.
If the order has already been dispatched, the applicable return and refund conditions will apply.
Where we cancel an order due to product unavailability, payment verification issues or other legitimate reasons, customers will be notified and any applicable prepaid amount will be refunded.
9. PRODUCTS DAMAGED DURING DELIVERY
We take reasonable care to ensure that products are packaged securely before dispatch.
If a package appears visibly damaged at delivery, customers are encouraged to document its condition.
If damage is discovered after opening the package, customers should contact the relevant support team with the available details.
Photographs and unboxing videos can assist in investigating transit-related damage.
However, customers will not be denied a legally available remedy solely because they did not record an unboxing video.
10. REFUND OR REPLACEMENT REQUESTS
All requests will be assessed fairly based on the product condition, order details, supporting information and applicable law.
We may offer a replacement where an identical product is available.
If an identical replacement is unavailable, an alternative resolution may be offered.
Customers will not be required to accept a materially different substitute where a refund or other remedy is legally required.
Nothing in this policy limits a customer's rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable laws.
11. CUSTOMER SUPPORT
For assistance with returns, refunds, exchanges, replacements or product-related concerns, please contact the relevant support team.
JEWELLERY
Email: timalfi.co@gmail.com
NON-JEWELLERY
Email: support@xech.com
Contact: 8828844466
Legal Entity: XECH Technologies Private Limited
Brand: Timalfi
Website: https://www.timalfi.in
For formal consumer grievances, customers may contact the Grievance Officer identified on our Contact Information or Grievance Redressal page.
12. CHANGES TO THIS POLICY
We may update this Return, Refund and Exchange Policy periodically to reflect changes in our products, operations or applicable legal requirements.
The latest version will be available on www.timalfi.in.
Changes will not retrospectively remove statutory rights or remedies relating to purchases already made.