Terms of service
OVERVIEW
Welcome to Timalfi.
This website, www.timalfi.in (the “Website”), is operated by XECH Technologies Private Limited (hereinafter referred to as “XECH Technologies”, “Company”, “we”, “us” or “our”).
Timalfi is a brand and trademark owned by XECH Technologies Private Limited. Under the Timalfi brand, we offer products across multiple categories, including Jewellery and Non-Jewellery products such as decorative lamps, lighting products, home accessories and other lifestyle products that may be introduced from time to time.
Throughout these Terms of Service (“Terms”), references to “Timalfi” refer to the brand operated by XECH Technologies Private Limited.
By visiting our Website, browsing our products, creating an account or purchasing products from us, you agree to comply with these Terms, along with our Privacy Policy, Shipping Policy, Return and Refund Policy and any other applicable policies published on the Website.
Please read these Terms carefully before using our Website.
If you do not agree with these Terms, you should discontinue using the Website.
Our online store is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services.
These Terms apply to all visitors, customers, registered users and other persons accessing or using the Website.
SECTION 1 — ELIGIBILITY AND ACCEPTANCE OF TERMS
By accessing or using our Website, you represent that:
- You are at least 18 years of age and legally competent to enter into a binding contract under applicable Indian laws.
- Any information you provide while registering, placing an order or communicating with us is accurate and complete.
- You will use the Website only for lawful purposes.
- You will not engage in fraudulent transactions, unauthorised activities or conduct that violates applicable laws.
Individuals below 18 years of age may use the Website only under the supervision of a parent or legal guardian who is legally competent to enter into contracts.
We reserve the right to restrict access to the Website where there is a reasonable basis to suspect fraudulent, unlawful or abusive activity.
SECTION 2 — COMPANY AND BRAND INFORMATION
The Website operates under the brand name Timalfi, owned by XECH Technologies Private Limited, a company incorporated under the laws of India.
The Company is responsible for operating the Website and offering products under the Timalfi brand.
Timalfi currently offers products across the following categories:
A. Jewellery
This category includes jewellery, fashion accessories and related products offered under the Timalfi brand.
For enquiries regarding Jewellery products, including orders, delivery, product information, returns, exchanges and other customer support matters, please contact:
Email: timalfi.co@gmail.com
B. Non-Jewellery
This category includes decorative lamps, lighting products, home accessories and other non-jewellery products offered under the Timalfi brand.
For enquiries regarding Non-Jewellery products, including orders, delivery, product information, technical support, warranties, returns, exchanges and other customer support matters, please contact:
Email: support@xech.com
Both categories operate under the same legal entity, XECH Technologies Private Limited.
The availability of products, warranty coverage, return eligibility and other product-specific conditions may vary by category and individual product.
SECTION 3 — PRODUCT INFORMATION AND DESCRIPTIONS
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability and other information displayed on the Website are accurate and up to date.
However, certain variations may occur due to photography, lighting, display settings, manufacturing processes or the characteristics of individual products.
3.1 Jewellery Products
Jewellery products may exhibit minor variations in colour, texture, finish, dimensions or appearance.
Where applicable, product descriptions will specify relevant materials, finishes, dimensions and other product characteristics.
Product images are provided for representation, and the actual appearance may vary slightly.
We do not represent any jewellery product as being made of precious metals, genuine gemstones or other specific materials unless expressly stated in the relevant product description.
Any applicable certification, hallmarking or material information will be provided as required by law.
3.2 Non-Jewellery Products
Non-Jewellery products, including lamps and lighting products, may have specific technical specifications, operating instructions, installation requirements and safety precautions.
Customers are advised to review the relevant product description, packaging and user manual before installation or use.
Products must be used in accordance with the manufacturer's instructions and applicable safety guidelines.
Any product-specific warranty or performance representation will be governed by the information provided with the product or expressly stated on the Website.
3.3 Product Availability
All products are subject to availability.
We reserve the right to modify product offerings, introduce new products or discontinue existing products without prior notice.
If an ordered product becomes unavailable after an order has been placed, we will inform the customer and provide an appropriate resolution, including a refund where applicable.
Nothing in this section limits a customer's rights regarding products that are defective, incorrectly described or otherwise non-compliant with applicable law.
SECTION 4 — PRICING AND PAYMENT
All product prices displayed on www.timalfi.in are expressed in Indian Rupees (INR), unless otherwise specified.
Prices are inclusive of applicable taxes where indicated on the Website or required by law.
Any applicable shipping charges, handling charges or other additional fees will be disclosed before order confirmation.
We reserve the right to revise product prices, promotional offers and discounts.
However, price changes will not ordinarily affect orders that have already been accepted and confirmed.
Payments may be processed through authorised third-party payment gateways and payment service providers.
Available payment methods will be displayed during checkout.
We do not guarantee the availability of every payment method at all times.
Customers are responsible for providing accurate payment information and ensuring that they are authorised to use the selected payment method.
If a payment fails or is declined, the order may remain unconfirmed until successful payment is received.
In the event of an incorrect charge, duplicate payment or payment-related discrepancy, customers may contact the appropriate category-specific customer support email.
SECTION 5 — ORDERS AND ORDER ACCEPTANCE
Placing an order on the Website constitutes an offer to purchase the selected products.
An order acknowledgement or payment confirmation does not necessarily constitute final acceptance of an order.
An order is considered accepted when we confirm acceptance or initiate fulfilment, subject to applicable law.
We reserve the right to decline or cancel an order for legitimate reasons, including:
- Product unavailability.
- Incorrect or incomplete delivery information.
- Payment failure or suspected payment fraud.
- Suspected unauthorised or fraudulent transactions.
- Material pricing or product information errors.
- Orders that violate applicable laws or these Terms.
If an order is cancelled after successful payment and before fulfilment, the amount paid for the cancelled items will be refunded through the applicable payment process.
Customers will be notified of cancellations using the contact information provided during checkout.
We may request additional information to verify an order where reasonably necessary to prevent fraud or ensure successful delivery.
SECTION 6 — SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timelines communicated on the Website or during checkout.
Estimated delivery timelines may vary depending on:
- Product availability.
- Delivery location.
- Courier and logistics service availability.
- Public holidays and operational conditions.
- Circumstances beyond our reasonable control.
Delivery timelines displayed on the Website are estimates unless expressly guaranteed.
We will make reasonable efforts to fulfil confirmed orders within the communicated timelines.
Customers must provide complete and accurate delivery information.
If a shipment is delayed, lost, damaged or otherwise affected during transit, customers should contact the relevant support team.
Jewellery Orders: timalfi.co@gmail.com
Non-Jewellery Orders: support@xech.com
Where an order cannot be fulfilled or delivered, we will provide an appropriate resolution in accordance with our Shipping Policy and applicable consumer protection laws.
Our Shipping Policy, available on the Website, provides additional information regarding shipping charges, delivery timelines and related conditions.
SECTION 7 — RETURNS, EXCHANGES, CANCELLATIONS AND REFUNDS
Returns, exchanges, cancellations and refunds are governed by the Return and Refund Policy published on the Website, subject to applicable Indian consumer protection laws.
Eligibility may vary depending on the product category, product condition and reason for the request.
7.1 Jewellery Products
Jewellery products may have category-specific return or exchange conditions.
Where applicable, these conditions will be communicated through the product listing or Return and Refund Policy.
Certain customised, personalised or made-to-order jewellery products may have limited eligibility for discretionary returns or exchanges.
Such limitations do not override statutory rights relating to defective, damaged, incorrectly supplied or misrepresented products.
For Jewellery-related return, exchange or refund enquiries, contact:
7.2 Non-Jewellery Products
Non-Jewellery products, including lamps and lighting products, may have specific return, replacement or warranty conditions.
Customers should retain the original invoice and relevant product accessories to facilitate the resolution process.
Where a product is damaged, defective, incorrectly supplied or not as described, customers may request an appropriate remedy in accordance with applicable law and the published policy.
For Non-Jewellery-related return, replacement, refund or warranty enquiries, contact:
7.3 Refund Processing
Approved refunds will be processed through the applicable payment method or another mutually agreed lawful method.
Refund timelines may depend on the payment provider, banking institution and nature of the transaction.
Any applicable refund processing timeline will be communicated in accordance with our Return and Refund Policy and applicable law.
Nothing in these Terms restricts a customer's statutory rights under the Consumer Protection Act, 2019, or other applicable Indian laws.
SECTION 8 — PRODUCT WARRANTIES
Product warranties, where applicable, are specific to the product purchased.
Warranty coverage, duration, exclusions and claim procedures will be communicated through the product listing, packaging, warranty documentation or user manual, as applicable.
8.1 Jewellery
Jewellery products may be subject to specific care instructions and product-related conditions.
Unless expressly stated, a product purchase does not automatically include an additional commercial warranty.
Any applicable warranty or service commitment will be communicated with the product.
8.2 Non-Jewellery
Certain Non-Jewellery products, including electrical or lighting products, may carry a limited manufacturer's or seller's warranty.
Where provided, warranty coverage will be governed by the applicable warranty terms.
Customers should follow the operating, maintenance and safety instructions provided with the product.
Damage caused by misuse, unauthorised modifications or operation contrary to product instructions may fall outside the scope of an applicable commercial warranty, subject to law.
For Non-Jewellery warranty assistance, contact:
Any commercial warranty is in addition to, and does not replace, rights available to consumers under applicable law.
SECTION 9 — CUSTOMER ACCOUNTS AND INFORMATION
Customers may be permitted to create accounts on the Website.
You agree to provide accurate and current information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorised access.
We may suspend or restrict accounts where there is a reasonable basis to suspect fraud, misuse or a violation of these Terms.
Any collection, storage, processing or sharing of personal information will be governed by our Privacy Policy and applicable data protection laws.
SECTION 10 — INTELLECTUAL PROPERTY RIGHTS
The Timalfi brand name, trademark, logos, visual identity and associated brand elements are owned by XECH Technologies Private Limited.
Unless otherwise stated, the Website's original content, including product photographs, descriptions, graphics, designs, illustrations, videos and other materials, is owned by or licensed to XECH Technologies Private Limited.
Such content is protected under applicable intellectual property laws.
Users may access and view Website content for personal, lawful and non-commercial purposes.
Without prior written authorisation, users may not:
- Reproduce or commercially distribute Website content.
- Use the Timalfi trademark or logo in a manner that suggests unauthorised affiliation or endorsement.
- Copy product photographs or descriptions for commercial use.
- Modify, republish or commercially exploit protected Website materials.
- Use Website content in a manner that infringes applicable intellectual property rights.
Nothing in these Terms transfers ownership of any intellectual property to Website users.
Third-party trademarks and intellectual property remain the property of their respective owners.
SECTION 11 — PROHIBITED ACTIVITIES
Users must not use the Website to:
- Engage in unlawful or fraudulent activities.
- Submit false, misleading or deceptive information.
- Infringe intellectual property rights.
- Upload malicious software, viruses or harmful code.
- Attempt unauthorised access to Website systems or customer information.
- Interfere with the security or operation of the Website.
- Conduct automated scraping or data extraction in violation of applicable law or our rights.
- Impersonate another individual or organisation.
- Engage in abusive, threatening or harassing conduct.
- Misuse promotional offers, discounts or payment systems.
We reserve the right to restrict access or take appropriate legal action where necessary.
SECTION 12 — THIRD-PARTY SERVICES AND LINKS
The Website may use or provide access to third-party services, including:
- Shopify e-commerce infrastructure.
- Payment gateways.
- Shipping and logistics providers.
- Customer communication services.
- Analytics and marketing services.
- Other technology and service providers.
Certain third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent content or practices of third-party websites that are not operated or controlled by us.
However, the use of third-party service providers does not remove any legal responsibility that XECH Technologies may have toward customers under applicable law.
Customers should review the applicable terms before using independent third-party services.
SECTION 13 — CUSTOMER REVIEWS AND SUBMISSIONS
Customers may be permitted to submit reviews, ratings, feedback, suggestions or other content through the Website.
By submitting content, you confirm that:
- The content is accurate to the best of your knowledge.
- You have the necessary rights to submit it.
- It does not infringe another person's intellectual property, privacy or other legal rights.
- It does not contain unlawful, threatening, defamatory or malicious material.
By voluntarily submitting reviews or feedback for publication, you grant us a non-exclusive, royalty-free licence to display, reproduce and use that content in connection with our Website and lawful promotional activities, subject to applicable law and privacy rights.
We may moderate or remove content that violates these Terms or applicable law.
We will not knowingly misrepresent customer reviews or manipulate ratings in violation of applicable consumer protection requirements.
SECTION 14 — PRIVACY AND DATA PROTECTION
We respect the privacy of our customers and Website visitors.
Personal information collected through the Website may include information necessary for:
- Processing and fulfilling orders.
- Delivering purchased products.
- Providing customer support.
- Processing payments and refunds.
- Managing customer accounts.
- Complying with legal obligations.
- Sending marketing communications where permitted by law.
The collection, use, storage, sharing and protection of personal information are governed by our Privacy Policy and applicable Indian data protection laws.
Customers are encouraged to review the Privacy Policy available on the Website.
Personal information may be processed by authorised service providers where necessary for legitimate business operations and in accordance with applicable law.
Privacy-related requests may be directed to the appropriate contact identified in our Privacy Policy.
SECTION 15 — ERRORS AND INACCURACIES
Occasionally, the Website may contain typographical errors, incorrect product information, pricing discrepancies or other inaccuracies.
We reserve the right to correct such errors and update relevant information.
Where an error materially affects a confirmed order, we will notify the customer and provide an appropriate resolution in accordance with applicable law.
We will not knowingly publish misleading product descriptions, pricing or promotional claims.
SECTION 16 — LIMITATION OF LIABILITY
We make reasonable efforts to maintain the accuracy, availability and security of the Website.
However, uninterrupted or error-free Website access cannot be guaranteed.
To the maximum extent permitted by applicable law, XECH Technologies Private Limited shall not be liable for indirect or consequential losses arising solely from circumstances beyond its reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted.
In particular, these Terms do not limit customers' statutory rights or remedies relating to:
- Defective products.
- Deficiency in services.
- Misleading representations.
- Unfair trade practices.
- Product liability.
- Other matters protected under applicable consumer protection laws.
Customers remain entitled to seek remedies available under Indian law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify XECH Technologies Private Limited against reasonable losses, liabilities and expenses arising from your unlawful use of the Website, infringement of third-party rights or material breach of these Terms.
This provision does not apply to losses caused by our own unlawful conduct, negligence or breach of applicable statutory obligations.
Nothing in this section limits the rights or remedies available to consumers under Indian law.
SECTION 18 — FORCE MAJEURE
We shall not be responsible for delays or failures in performing contractual obligations to the extent caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, widespread infrastructure disruptions, strikes, transportation interruptions or similar events.
Where such circumstances materially affect an order, we will make reasonable efforts to communicate with affected customers and provide an appropriate resolution.
This provision does not eliminate any refund or other remedy required under applicable law.
SECTION 19 — SUSPENSION AND TERMINATION
We reserve the right to suspend or terminate access to the Website where a user engages in fraudulent, unlawful or materially abusive activity or otherwise substantially violates these Terms.
Termination of Website access does not extinguish obligations or rights arising from transactions already completed.
Any pending orders, refunds, warranty obligations or consumer complaints will continue to be addressed in accordance with applicable law.
SECTION 20 — GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and other mandatory jurisdictional provisions, courts of competent jurisdiction in Mumbai, Maharashtra, India, shall have jurisdiction over disputes arising in connection with these Terms.
Nothing in this section restricts a consumer's right to approach an appropriate consumer commission, regulatory authority or other forum having jurisdiction under applicable law.
SECTION 21 — SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be considered severable to the extent necessary.
The remaining provisions shall continue to remain valid and enforceable, subject to applicable law.
SECTION 22 — ENTIRE AGREEMENT
These Terms, together with the applicable policies published on the Website, constitute the agreement governing access to and use of www.timalfi.in.
These Terms should be read alongside our:
- Privacy Policy.
- Shipping Policy.
- Return and Refund Policy.
- Cancellation Policy, where separately published.
- Product-specific warranty terms, where applicable.
Where a product-specific condition or statutory requirement applies, it will be interpreted consistently with applicable law.
Nothing in these Terms overrides mandatory consumer protections.
SECTION 23 — CHANGES TO TERMS OF SERVICE
We may revise these Terms periodically to reflect changes in our business operations, products, services, legal requirements or Website functionality.
The latest version will be available on www.timalfi.in.
The date of the most recent revision will be displayed at the beginning of this document.
Material changes will be communicated where required by applicable law.
Changes will not retrospectively remove statutory rights or remedies arising from transactions completed before the relevant changes.
Continued use of the Website after updated Terms take effect constitutes acceptance to the extent permitted by applicable law.
SECTION 24 — CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL
We are committed to addressing customer enquiries, complaints and grievances in a fair and timely manner.
For assistance, customers should contact the relevant product-category support team.
JEWELLERY PRODUCTS
For enquiries regarding jewellery orders, product information, shipping, returns, exchanges, refunds and related customer support:
Email: timalfi.co@gmail.com
NON-JEWELLERY PRODUCTS
For enquiries regarding lamps, lighting products, home accessories, technical support, warranties, shipping, returns, replacements, refunds and related customer support:
Email: support@xech.com
FORMAL GRIEVANCE REDRESSAL
For formal consumer grievances concerning products or services purchased through www.timalfi.in, customers may contact:
Grievance Officer: The Customer Care Manager
Email: support@xech.com
Contact Number: 8828844466
Business Address: 6/D 6th Floor,32, Corporate , Avenue, C & D Wing, Off Mahakali Road,Near Paper Box,Andheri East,Mumbai-400093.
Grievances will be acknowledged and addressed within the timelines prescribed under applicable Indian laws.
Customers should include their order number, relevant product details and a description of their concern to facilitate resolution.