Shipping policy

Welcome to Timalfi.

Timalfi is a brand owned and operated by XECH Technologies Private Limited, offering Jewellery, Lighting and Lifestyle products through our website, www.timalfi.in.

We are committed to ensuring that your purchases are carefully packaged, dispatched promptly and delivered safely.

This Shipping & Delivery Policy outlines our order processing timelines, shipping charges, estimated delivery periods and procedures for handling shipping-related concerns.

This policy applies to both Jewellery and Non-Jewellery products purchased directly through www.timalfi.in.

2. SHIPPING COVERAGE

We currently offer shipping across serviceable locations within India.

Delivery availability is subject to the serviceability of the customer's PIN code and the availability of our logistics partners.

We currently do not offer international shipping unless expressly stated otherwise on the Website.

3. SHIPPING CHARGES

Shipping charges are determined by the total order value.

  • Orders above ₹1,499: FREE standard shipping within India.
  • Orders of ₹1,499 or below: Applicable shipping charges, if any, will be displayed during checkout before payment.

Any applicable shipping charges will be communicated before the order is confirmed.

Promotional offers or product-specific shipping conditions, where applicable, will be clearly communicated on the Website.

4. ORDER PROCESSING AND DISPATCH

We generally process and dispatch orders within 24–48 hours on working days, unless a different dispatch timeline is specifically mentioned on the product page.

Working days exclude Sundays, public holidays and other notified non-operational days.

Orders placed during weekends or public holidays may be processed on the next working day.

Dispatch timelines may vary due to product availability, order verification, high order volumes or other operational circumstances.

If an order experiences an unusual delay, we will make reasonable efforts to inform the customer.

5. ESTIMATED DELIVERY TIMELINES

Once an order has been dispatched, delivery generally takes 1–7 working days, depending on the delivery location and logistics partner.

For metro cities, delivery typically takes 5–7 working days after dispatch.

Actual delivery timelines may vary depending on:

  • Delivery PIN code and geographical location.
  • Courier partner availability and serviceability.
  • Local transportation and logistics conditions.
  • Public holidays and peak festive seasons.
  • Remote or restricted delivery locations.
  • Weather conditions or other circumstances beyond our reasonable control.

Please note: Estimated delivery timelines are calculated from the date of dispatch, not the date on which the order is placed.

Delivery estimates are indicative and do not constitute a guaranteed delivery date unless expressly stated otherwise.

6. ORDER TRACKING

Once your order is dispatched, tracking information may be shared via email, SMS or other available communication channels.

Shipment tracking is facilitated through third-party logistics providers and tracking platforms. As these systems operate independently, tracking updates may occasionally be delayed, incomplete, inaccurate or unavailable due to technical or operational limitations beyond our direct control.

Tracking information, including estimated delivery dates and shipment status, is indicative and may not always reflect the real-time movement of your package.

Timalfi, operated by XECH Technologies Private Limited, cannot guarantee the accuracy, availability or frequency of updates provided by third-party tracking systems.

However, we remain committed to assisting customers with shipment-related concerns and will make reasonable efforts to coordinate with our logistics partners to resolve tracking discrepancies and delivery issues.

If you experience difficulty tracking your order or notice an unusual delay, please contact our customer support team.

7. DELIVERY DELAYS

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our immediate control.

These may include high courier volumes, festive-season demand, adverse weather, transportation disruptions, remote delivery locations or unforeseen operational issues.

If your order is delayed beyond the estimated delivery period, please contact the relevant customer support team.

We will coordinate with our logistics partners and make reasonable efforts to provide an update or appropriate resolution.

Where an order cannot be fulfilled or delivered, customers will be entitled to an appropriate remedy in accordance with applicable law and our Return and Refund Policy.

8. URGENT OR EXPEDITED DELIVERY REQUESTS

If you require your order urgently, please contact our customer support team before placing your order or as soon as possible after purchase.

We will review the available shipping options and determine whether expedited dispatch or delivery is feasible.

Expedited delivery is subject to product availability, delivery location and logistics partner capabilities.

We cannot guarantee expedited delivery unless specifically confirmed by our team.

9. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

This includes the recipient's name, delivery address, PIN code and contact number.

If you notice an error in your delivery information after placing an order, please contact the relevant customer support team immediately.

We will attempt to update the shipping details where operationally possible.

However, changes may not be possible once an order has been dispatched.

Additional shipping charges arising solely from incorrect information provided by the customer may apply, where reasonable and communicated in advance.

10. FAILED DELIVERY ATTEMPTS AND RETURNED SHIPMENTS

Our logistics partners may attempt delivery according to their standard operating procedures.

Delivery may be unsuccessful due to:

  • Incorrect or incomplete addresses.
  • An unavailable recipient.
  • An incorrect or unreachable contact number.
  • Customer refusal to accept delivery.
  • Locations that become temporarily inaccessible.

Where an order is returned to us following unsuccessful delivery attempts, our customer support team will assist with the available options, including redelivery or an appropriate refund, depending on the circumstances.

Any applicable additional delivery charges will be communicated before a redelivery is arranged.

Customers' statutory rights will remain unaffected.

11. DAMAGED, MISSING OR INCORRECT SHIPMENTS

We take reasonable precautions to ensure that products are packaged securely before dispatch.

If you receive a package that appears damaged, contains an incorrect product or has missing items, please contact the relevant support team as soon as reasonably possible.

Customers are encouraged to provide:

  • Their order number.
  • A description of the issue.
  • Photographs of the product and packaging, where available.
  • An unboxing video, if available.

An unboxing video may help us investigate transit-related issues but is not mandatory for submitting a complaint.

All legitimate claims will be reviewed in accordance with our Return and Refund Policy and applicable consumer protection laws.

12. LOST OR UNDELIVERED SHIPMENTS

If tracking information indicates that an order has been delivered but you have not received it, please contact the relevant customer support team.

We will coordinate with the logistics partner to investigate the delivery status.

If a shipment is confirmed to be lost or cannot be delivered, we will provide an appropriate resolution, which may include replacement or refund, depending on the circumstances and applicable law.

13. CUSTOMER SUPPORT

For shipping-related enquiries, delivery updates or assistance with an order, please contact the relevant support team.

JEWELLERY PRODUCTS

For jewellery orders, shipping enquiries and delivery-related concerns: Email: timalfi.co@gmail.com

NON-JEWELLERY PRODUCTS

For lamps, lighting products and other Non-Jewellery orders: Email: support@xech.com

Company Information

Legal Entity: XECH Technologies Private Limited
Brand: Timalfi
Website: https://www.timalfi.in

Business Address:
6th Floor, 32, Corporate Avenue,
C & D Wing, Off Mahakali Road,
Near Paper Box, Andheri East,
Mumbai – 400093, Maharashtra, India.

14. CHANGES TO THIS POLICY

We reserve the right to update this Shipping & Delivery Policy periodically to reflect changes in our logistics arrangements, operational processes or applicable legal requirements.

The latest version will be available on www.timalfi.in.

Any changes will not retrospectively remove statutory rights or remedies associated with previously confirmed orders.